We accept the following methods of payment: Credit cards, PO/Proforma Invoice, Local Bank Transfer, Wire Transfer/Bank Transfer, Pay via phone, Fax, Mail, Check, Electronic Check, Skrill (Moneybookers). You can enter your preferred method of payment during purchase.

 

 

Yes. We accept over 70 different currencies. An option to choose your currency will be shown on screen during purchase. If your currency is not accepted, you can still place the order in US dollars. The amount will be automatically converted at your bank.

 

A DNA Sequence Assembler license is for life; you do not have to renew it every year*. There are no other hidden or monthly taxes for support or updates. The support is free (included in price). Additional taxes (if any) are clearly shown before you place the final order. There won’t be any secondary charges on your credit card after the initial payment.

 

Over the price stated by Price Calculator, our reseller will charge:

• $8 for manual processing your order IF the order is placed via PO
• $8 IF the payment is made via WireTransfer
  

In rare situations when transferring money from EU to our reseller (USA) the intermediary banks may apply a small currency conversion or Wire Transfer/Bank Transfer fee. Please note this fee is not applied by us. Details

 

* Except the 'Rent' license.

 

We strongly recommend you to test DNA Sequence Assembler before placing the order to make sure it fits your needs.
DNA Sequence Assembler can be used during the trial period free of charge. Instant download available here.

 

Yes. All updates are free of charge for our customers. DNA Baser will automatically inform you when a new update is out. Just make sure that the 'Check for updates' feature is enabled in DNA Baser.

 

Bank details are shown on screen when you place your order.

 

 

During purchase an account is created for you on our reseller's web site. You can login into this account to view your status order or to access/update necessary documents (invoice, payment details, etc).

Yes. All orders are placed via secure (encrypted) HTTP (also called HTTPS). Details

 

 

No. The whole process is automated. The system automatically processes your order and sends your unlock key.

However, if you have questions we will gladly answer them, so please don't hesitate to contact us.

 

 

It doesn't matter from which country/region you are. Customers all over the world can place orders through this page. If you are in a special situation and you cannot spend money outside your country you can ask a specialized firm in your country to import the software for you. For Japan we can point you to such company.

 

 

We offer a backup CD (for few extra dollars). An "Order CD" option will be shown on screen during purchase.

Please note that the CD contains ONLY the software not also the registration info (the registration info is unique to each customer). However, for most customer a CD is not necessary. You can download the software from our web site at any time, completely free.

 

The CD is mailed from California, USA. Based on your location it may take from 2 to 7 days to reach you.

 

 

Yes. Details here.

 

 

Our contact details are on the Contact page. However, you will not purchase directly from us but from BlueSnap (our reseller). Therefore, you need BlueSnap details which are available here (includes W9 form). These details will also be available on the quote generated during purchase.

 

 

Yes. You can use your personal credit card to place the order. Later, your company can reimburse you the money.

Actually, manu customers are using this method to avoid the bureaucracy. In the Order page, you have a field where you can enter our company name. The billing address HAS to be yours as it is required to check the validity of the card. After you have completed your order you can login to your customer account. This account is automatically created for you during purchase. In this account you can change the info and update your company address (check the "settings" section). You can then retrieve an invoice via the Customer Self-Support page, print it and use it to get reimbursed.

 

 

The license types are explained here

 

 

In case you placed a 'fast order' then the answer is Yes. Details.